Last Updated: 2026-07-13

Before You Read the Full Terms

This summary is provided for convenience only. It does not replace or limit the full Terms of Services below, which are the legally binding document. In short:

• Your genetic data is never sold to third parties, data brokers, or insurance companies without your specific consent to that particular disclosure, and you can request deletion of it at any time.
• Your physical DNA sample is destroyed within 180 days of testing, or sooner on request.
• Your First Formula and Continuous Optimization purchases include a 60-day, no-questions-asked satisfaction guarantee — see Section 7. A fixed $249 lab-analysis fee applies if your sample has already been analyzed when you request a refund.
• You can cancel an active subscription at any time through your account portal.
• Our products are cosmetic, not medical — always talk to your own doctor about health decisions.

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at byosom.com (the “Site”) and the DNA-personalized skincare products and services offered by Pik Brands, UAB, a private limited liability company organized under the laws of the Republic of Lithuania, registration number 306461313, registered address Žirmūnų g. 70, LT-09124 Vilnius, Lithuania, doing business as “BYOSOM” (“BYOSOM,” “we,” “us,” or “our”).

By creating an account, submitting a DNA sample, placing an order, or otherwise using the Site or our services, you (“you,” “your,” or “Customer”) agree to be bound by these Terms. If you do not agree, do not use the Site or our services.

We may update these Terms from time to time in accordance with Section 13. Your continued use of the Site or our services after changes take effect constitutes acceptance of the revised Terms.

2. Eligibility and Service Area

2.1  Age Requirement. You must be at least 18 years old to purchase products, submit a DNA sample, or create an account with BYOSOM. By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2  Geographic Restriction. Our products and services are currently offered only to residents of, and for shipment within, the United States. We do not currently ship internationally or offer services outside the United States. We may expand or restrict our service area at our discretion, with notice on the Site.

2.3  One Account Per Person. Accounts are personal to the individual who submits the associated DNA sample and may not be shared, sold, or transferred.

3. Description of Services and Medical Disclaimer

3.1  Our Services. BYOSOM provides an at-home DNA collection kit, genetic analysis performed by a third-party laboratory partner, and skincare products (including a face cream and face serum) formulated based on the results of that analysis (collectively, the “Services”).

3.2  Cosmetic Purpose Only. Our Services, including any genetic report or skin “blueprint,” are provided for general informational and cosmetic purposes only. They are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional medical advice.

3.3  No Medical Device; No Doctor-Patient Relationship. BYOSOM is not a medical device manufacturer, healthcare provider, or diagnostic testing company for purposes of these Services, and nothing in our Services creates a doctor-patient relationship between you and BYOSOM or our laboratory partners. Do not change any health-related behavior, medication, or medical treatment based on information from our Services without first consulting a licensed physician.

3.4  Formulation Based on Available Data. Your personalized formulation is generated using the genetic markers we test, information you provide, and our proprietary BYOSOM GENYQ™ technology. Results and formulations may vary between individuals and cannot be guaranteed to produce any specific cosmetic outcome.

4. Account and Order Management

4.1  Accurate Information. You agree to provide accurate, current, and complete information when creating an account, placing an order, or submitting a DNA sample, and to keep that information up to date.

4.2  Your Own Sample Only. You may only submit a DNA sample collected from your own body. You may not submit, or cause to be submitted, a DNA sample belonging to any other person without that person’s express, informed, written authorization.

4.3  Portal Access. Orders, subscription management, and genetic reports are accessible through your secure customer account portal (the “Portal”). You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

5. DNA Testing, Genetic Data Consent, and Sample Handling

5.1  Consent to Genetic Testing. By submitting a DNA sample to BYOSOM, you separately and specifically consent to the collection, extraction, and analysis of your genetic material to generate your personalized skincare formulation and genetic report. This consent is in addition to, and not satisfied merely by, your general acceptance of these Terms.

5.2  Laboratory Partner. Genetic analysis is performed by an independent, accredited third-party laboratory, certified by CLIA and other applicable accrediting bodies, engaged specifically to perform this testing on our behalf. We may change our laboratory partner from time to time; any such change will not reduce the protections described in this Section 5.

5.3  Sample Identification and Handling. Your physical sample is identified using a coded barcode system during laboratory processing. BYOSOM re-links your coded results to your identity solely to deliver your report and formulate your products. Laboratory personnel processing your sample do not have routine access to your name or contact information.

5.4  Sample Retention and Destruction. Your physical DNA sample is retained for a maximum of 180 days following testing, after which it is destroyed. You may request earlier destruction at any time using the contact information in Section 14; we will complete such requests within 30 days.

5.5  Retention of Genetic Results. The digital genetic data and results derived from your sample (as distinct from the physical sample itself) are retained for as long as your account remains active, unless you request deletion under Section 5.7. See our Privacy Policy for the complete data retention schedule applicable to other categories of information we collect.

5.6  No Sale of Genetic Data. We do not sell, rent, or otherwise provide your genetic data to third parties for marketing purposes, to data brokers, or to insurance companies, employers, or similar entities, unless you have given specific, informed consent to that particular disclosure. Your general acceptance of these Terms does not constitute consent for this purpose.

5.7  Your Rights Regarding Genetic Data. You may request deletion of your genetic data and destruction of any remaining physical sample at any time. We will process such requests within 90 days. Deleting your genetic data may limit or end our ability to provide personalized formulations or Portal access to prior reports.

5.8  Law Enforcement and Legal Requests. We do not voluntarily disclose your genetic data to law enforcement. We will only disclose genetic data in response to a valid subpoena, court order, or other legal process that we determine, in good faith, to be legally binding, and we will notify you of such a request unless legally prohibited from doing so.

5.9  State Genetic Privacy Laws. Depending on your state of residence, you may have additional rights regarding your genetic information under applicable state law. Nothing in these Terms limits any non-waivable right you have under such laws.

5.10  Accuracy. While our laboratory partner applies industry-standard quality controls, genetic testing has inherent scientific and technical limitations, and BYOSOM does not guarantee that the results of any genetic analysis will be error-free.

6. Orders, Payments, and Subscriptions

6.1  Products and Pricing. We currently offer Biological Skin Analysis, Your First Formula, and Continuous Optimization, each as described on the Site at the time of your order. Prices are stated in U.S. Dollars and are as shown on the Site at checkout.

6.2  One-Time Purchases. Orders for one-time purchases are billed in full at the time your order is placed.

6.3  Subscriptions. If you enroll in a subscription (recurring refill) plan, you authorize us to automatically charge your payment method on file at the interval disclosed to you at sign-up, until you cancel. Before you enroll, we will clearly disclose the recurring nature of the charge, the billing amount, and the billing frequency, and will obtain your affirmative consent.

6.4  Cancelling a Subscription. You may cancel your subscription at any time through your Portal, using the same self-service method by which you enrolled. To avoid being charged for an upcoming billing cycle, cancel at least three (3) days before your next scheduled billing date. Cancellation takes effect at the end of the then-current billing period; we do not provide partial-period refunds for cancellation, except as otherwise required by Section 7.

6.5  Price Changes. We may change our prices at any time. For subscriptions, we will provide reasonable advance notice before a price change takes effect on your next billing cycle, and you may cancel before that cycle if you do not agree to the new price.

6.6  Payment Authorization. By providing a payment method, you represent that you are authorized to use it and authorize us (and our payment processors) to charge it in accordance with these Terms.

7. Satisfaction Guarantee, Returns, and Refunds

7.1  Unused DNA Kits. If you purchased Biological Skin Analysis and have not yet shipped your sample to our laboratory, you may request a full refund within twenty-four (24) hours of your original order. Once a sample has been shipped for processing, it is no longer eligible for refund under this Section 7.1.

7.2  Satisfaction Guarantee. Purchases of Your First Formula and Continuous Optimization include a 60-day satisfaction guarantee, beginning on the date your personalized products are delivered. If you are not satisfied for any reason within that period, contact us through your Portal or at the email address in Section 14, and we will issue a refund in accordance with Section 7.3. We do not require you to state a reason, return unused product, or meet any other condition to receive this refund.

7.3  DNA Analysis Fee. If our laboratory partner has already received and analyzed your DNA sample at the time you request a refund under Section 7.2, $249 of your purchase price — equal to the price of Biological Skin Analysis, representing the cost of that analysis — is non-refundable, regardless of which package you purchased. The remainder of your purchase price will be refunded. If your sample has not yet been received or analyzed at the time of your request, this Section 7.3 does not apply and your full purchase price is refunded.

7.4  One Guarantee Redemption Per Customer. The guarantee in Section 7.2 may be used once per customer per formulation. We reserve the right to decline a refund request we determine, in good faith, to be fraudulent or abusive of this policy.

7.5  Subscription Refills. Refill shipments under an active subscription are not separately covered by the guarantee in Section 7.2, which applies to your initial formulation purchase. If you experience a quality issue with a refill shipment, contact us and we will work with you in good faith to resolve it.

7.6  How Refunds Are Issued. Approved refunds are issued to your original payment method within 10 business days of approval.

8. Intellectual Property

8.1  Our Content. The Site, our proprietary BYOSOM GENYQ™ technology, our genetic analysis methodology, and all related content, software, algorithms, trademarks, and materials (collectively, “Our Content”) are owned by BYOSOM or our licensors and are protected by intellectual property laws.

8.2  Limited License to You. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and your Portal for personal, non-commercial use, subject to these Terms.

8.3  Your Genetic Report. You may view, download, and retain a personal copy of your own genetic report for your personal use. You may not resell, publicly distribute, or use your report to create a competing product or service.

8.4  No Reverse Engineering. You may not reverse engineer, decompile, or otherwise attempt to derive the source code, underlying algorithms, or methodology of Our Content.

9. Prohibited Conduct

You agree not to: (a) use the Site or Services for any unlawful purpose; (b) submit a DNA sample that is not your own without proper authorization (Section 4.2); (c) resell, redistribute, or commercially exploit our products, reports, or Content without our written consent; (d) attempt to gain unauthorized access to our systems, other customers’ accounts, or our laboratory partner’s systems; (e) reverse engineer or attempt to extract our formulation methodology; or (f) misrepresent your identity or age.

10. Limitation of Liability

10.1  “As Is”. To the maximum extent permitted by applicable law, our Services, the Site, and any genetic report or formulation are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2  Liability Cap. To the maximum extent permitted by applicable law, BYOSOM’s total liability to you for any claim arising out of or relating to these Terms or our Services will not exceed the total amount you paid to BYOSOM in the twelve (12) months preceding the event giving rise to the claim.

10.3  Excluded Damages. To the maximum extent permitted by applicable law, in no event will BYOSOM be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, even if advised of the possibility of such damages.

10.4  Non-Waivable Rights. Nothing in this Section 10 limits any liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence, where applicable law does not permit such limitation.

11. Indemnification

You agree to indemnify, defend, and hold harmless BYOSOM, our officers, directors, employees, and laboratory and manufacturing partners from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) your breach of these Terms; (b) your submission of a DNA sample that is not your own without proper authorization; or (c) your violation of any law or third-party right.

12. Governing Law and Dispute Resolution

12.1  Governing Law. These Terms are governed by the laws of the Republic of Lithuania, without regard to its conflict-of-laws principles, except that this Section 12 is additionally governed by, and interpreted consistent with, the U.S. Federal Arbitration Act.

12.2  Agreement to Arbitrate. Except for disputes eligible for small claims court under Section 12.5, you and BYOSOM agree that any dispute, claim, or controversy arising out of or relating to these Terms or our Services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court.

12.3  Individual Basis Only. Arbitration will be conducted on an individual basis. You and BYOSOM each waive any right to bring or participate in a class, collective, or representative action. The arbitrator may not consolidate more than one person’s claims.

12.4  Jury Trial Waiver. You and BYOSOM each waive any right to a jury trial for any claim subject to arbitration under this Section 12.

12.5  Small Claims Court Option. Either party may instead bring an individual qualifying claim in small claims court, in lieu of arbitration.

12.6  Arbitration Costs. AAA Consumer Arbitration Rules govern the allocation of arbitration fees, which are designed to limit the filing and administrative costs borne by an individual consumer.

12.7  Right to Opt Out. You may opt out of this arbitration agreement by sending written notice to the address in Section 14 within thirty (30) days of first accepting these Terms. If you opt out, disputes will be resolved in a court of competent jurisdiction consistent with Section 12.1’s choice of law, and Sections 12.2 through 12.6 will not apply to you.

13. Modifications to These Terms

We may modify these Terms at any time. If we make a material change, we will provide notice by posting the updated Terms on the Site with a new “Last Updated” date, and, where required by law or where you have an active subscription, by email. Your continued use of the Site or Services after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree, your remedy is to stop using the Site and Services and, if applicable, cancel your subscription.

14. Contact Information

Pik Brands, UAB, doing business as BYOSOM

Žirmūnų g. 70, LT-09124 Vilnius, Lithuania

Registration No. 306461313

Email: [email protected]